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FAQ's
At Medi Sound, we understand that you may have questions about how our sound therapy works, how to access the playlists, or what to expect from your experience.
Our FAQ section is here to provide quick, clear answers to the most common questions we receive, so you can feel informed, supported, and confident every step of the way.
Please note that we do not provide medical advice of any kind.
Frequently asked questions
Our customer support staff are not healthcare professionals and DO NOT provide medical or psychological advice or diagnosis - including product recommendations for clients. Therefore, we cannot answer these kinds of questions.
However, our products provide regulated information regarding instructions for use,
contraindications, evidence-based claims, safety warnings and so on. Please read this to help you decide if a product may be of assistance.
For medical or psychological advice, always refer to your healthcare practitioner.
This is up to you. Some users report noticeable improvements very quickly. If you're happy with your results and do not feel a need for further use you can simply stop. You can always begin listening again anytime you wish to resume the benefits. As a rule however, regular use may encourage ongoing changes and improvements.
In many instances, yes! Clinical trials have shown that some of the technologies we use may be effective in the alleviation of tension headaches. SmartSound™ is included in the ARTG for use in mild pain, including headaches. The exception, however, may be headaches related to neurological damage and injury, in which case, consult with a medical professional first.
For medical or psychological advice, always refer to your healthcare practitioner.
Most people notice or feel 'something' happening in their very first sessions - and often within the first few minutes! Our audio may produce both short and long term benefits depending on your level of use, your sensitivity to this kind of technology and so on. If you have a longstanding condition or issue we recommend you persist for at least 90 days to encourage maximum results.
For a very small percentage of users there may be. Like any 'workout' some new users may experience initial adjustments and minor side-effects from the sound stimulation. These may include temporary feelings of tiredness, disorientation, dizziness or even slight nausea from vestibular stimulation during a session. The good news is, these can be ameliorated or eliminated simply by using very low volumes. In the highly unlikely event you experience any severe discomfort or reactions discontinue use immediately and see a healthcare professional.
“Since there is no synthetic substance entering the system, there is little chance of producing harmful or upsetting side effects, or of producing addiction. In that sense, the use of brain tech to naturally produce biochemical changes seems preferable to the use of pharmaceuticals.” Dr. Emily L. Stevens (2002)
This is a standard safeguard as these devices and conditions can be pulse or frequency sensitive. Use of our audio by those prone to eplilepsy/seizures is strictly contraindicated unless underthe supervision and guidance of a suitably qualified medical practitoner. If you are wearing a pacemaker or similar device, please consult with your healthcare professional before using our audio.